Privacy Policy

This Privacy Policy explains how ViralHike ("we"), operating the website ViralHike, collects and uses your personal information. By using the website you agree to this policy.

1. Information we collect

• Order details: your name, email address, optional phone number, the public link to your profile, page, channel or post, and your campaign brief.
• Payment information: payments are processed by our payment partner (for example Razorpay). We receive only the payment status, amount and a reference number. We never see or store your card, UPI PIN or bank details.
• Technical data: IP address (stored as a one-way hash), browser type and basic logs needed to keep the website secure and prevent fraud.

We never ask for or store your social media passwords.

2. How we use it

To process and deliver your order, send order confirmations and status updates, answer support requests, prevent fraud and abuse, keep accounting records required by law, and improve our services. We do not sell your personal information.

3. Sharing

We share information only with service providers that help us run the business (payment partner, email delivery, hosting), with platforms where a campaign requires it (for example the public link of the content being promoted), and with authorities when the law requires it.

4. Cookies

We use only essential cookies needed for the website to work (for example to keep an admin signed in or remember your theme). We do not use advertising cookies.

5. Data retention

Order and payment records are kept as long as needed to deliver the service and as required by Indian tax and accounting laws. Contact details of completed orders are anonymised after the retention period.

6. Security

Data is sent over HTTPS, stored on secured servers, and access is limited to authorised staff with two-factor authentication.

7. Your rights

You may ask to see, correct or delete your personal information, subject to legal record-keeping duties, by writing to support@viralhike.com.

8. Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the grievance officer is ViralHike, India, email support@viralhike.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

9. Changes

We may update this policy. The latest version is always on this page.