Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all orders placed on ViralHike, operated by ViralHike.

1. Cancellation by you

• Before work starts: you may cancel any time before we start working on your order and receive a 100% refund. Write to support@viralhike.com or raise a request from your order tracking page with your Order ID.
• After work has started: you may cancel, and we will refund the value of the part of the service that has not yet been delivered (pro-rata). Ad spend already paid to a platform and creator fees already paid cannot be refunded.
• After delivery: completed orders cannot be cancelled.

2. Refunds for non-delivery or problems

If we cannot deliver an order, deliver only part of it, or deliver something that clearly does not match the package description, you will receive a full or proportional refund. Please report the problem within 7 days of the delivery date.

3. Cancellation by us

If we refuse or cancel an order (for example because the content breaks platform rules), you receive a full refund.

4. How refunds are paid

Approved refunds are made to the original payment method through our payment partner. Refunds are initiated within 2 business days of approval and usually reach your account within 5–7 business days, depending on your bank.

5. Non-refundable cases

Refunds are not available when the order could not be delivered because of false information you provided, because the account or content was removed or made private by you, or because the platform restricted your account for reasons unrelated to our work.

6. Contact

Email: support@viralhike.com. Phone: available on request by email. Support hours: Mon–Sat, 10:00–19:00 IST.